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Warranty & aftersales

Confidence for
the road ahead.

Comprehensive vehicle support, genuine parts and a clear UK servicing and warranty route.

Warranty overview

Complete peace of mind.

All Ilesbus by Trek vehicles are supported by the manufacturer warranty applicable to the base vehicle. Mercedes-Benz vehicles include a three-year unlimited-mileage warranty, while Iveco products include a three-year or 100,000-mile warranty.

Ilesbus by Trek also supports every new vehicle with a comprehensive three-year warranty covering bus parts, components and defects, subject to the applicable warranty terms.

The final order, warranty schedule and service guide supplied with the vehicle confirm the cover that applies

Bus component warranty

Comprehensive support for the bus body, parts, components and qualifying defects.

Dealer support

Servicing and warranty support through a network of UK dealerships and franchises.

Parts & accessories

Warranty service supported using genuine parts and accessories.

Service guidebook

A warranty and service guidebook is provided with every vehicle purchase.

Premium Ilesbus passenger interior and fitted components

Quality & support

Supported beyond
the handover.

When you purchase an Ilesbus product through an official distributor, you can be confident that it is supplied to Ilesbus quality standards and supported by the applicable warranty service policy.

  • Premier servicing and warranty support
  • UK dealership and franchise network
  • Genuine parts and accessories
  • Warranty and service guidebook supplied

Following the maintenance instructions and required service intervals is essential. Failure to follow the vehicle maintenance guidelines may affect warranty cover.

Base vehicle cover

Servicing &
warranty.

The Mercedes-Benz and Iveco information below applies according to the selected chassis and the manufacturer’s current requirements. Cover and servicing requirements for any other foundation are confirmed in the final vehicle documents.

Mercedes-Benz

Three-year unlimited-mileage warranty

  • Three-year unlimited-mileage warranty
  • Two-year unlimited-mileage cover in Europe
  • Servicing approximately every 37,500 miles, subject to the vehicle’s variable service indicator
Iveco

Three years or 100,000 miles

  • Three-year or 100,000-mile warranty, whichever occurs first
  • Service required annually or every 30,000 miles, whichever occurs first

Making a support request

A clear route
to support.

Provide vehicle detailsDescribe the issueWe identify the routeRepair or parts support
Call 01865 20 30 40 or email sales@ilesbusbytrek.com to begin a support request

Common questions

Helpful answers,
before you enquire.

Need support?

Talk to the
specialists.

Request support