1. Who is responsible for your information?
Automotivate Fleet Solutions Limited, trading as Ilesbus by Trek, is the controller responsible for the personal information described in this policy. Automotivate Fleet Solutions Limited is registered in England and Wales under company number 16707642. Its registered office is Montgomery House, Sheephouse Wood, Stocksbridge, Sheffield, S36 4GS.
For questions about personal information, contact sales@ilesbusbytrek.com or call 01865 20 30 40.
2. Scope and information collected
This policy covers the Ilesbus by Trek website, configurator, sales enquiries, vehicle briefs, orders and aftersales communications operated by Automotivate Fleet Solutions Limited. Depending on how you interact with us, we may collect your name, business details, address, telephone number, email address, vehicle requirements, configuration choices and relevant correspondence. If live chat is introduced on the public site in future, this policy will be updated before that happens to cover what that service collects.
3. How information is used
Information may be used to respond to your enquiry, prepare or fulfil an order, provide aftersales care, maintain appropriate business records and meet legal obligations. Where the law permits, relevant customer communications may also be sent; you can opt out of marketing at any time.
4. Lawful reasons for processing
Depending on the circumstances, processing may be necessary to take requested steps before a contract, perform a contract, meet a legal obligation, pursue proportionate legitimate business interests, or act with your consent.
5. Sharing and security
Information may be shared with appropriate manufacturers, dealers, suppliers, delivery partners or professional service providers where necessary to answer an enquiry or fulfil an order. Access is limited to people who need the information for their work, with appropriate safeguards in place.
6. Retention
We review sales enquiries and vehicle briefs after 12 months and delete them when there is no continuing enquiry, customer relationship, transaction, legal claim or other justified business or legal need — the same approach used across the Automotivate group. Order and aftersales records may be retained for longer where required for warranty support, legal obligations or legitimate business records. Test, duplicate and spam submissions are deleted as soon as they are identified.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information; object to certain processing; withdraw consent; and complain to the Information Commissioner's Office.
8. Contact
Questions about this policy, or the Automotivate group's approach more broadly, can be sent to sales@ilesbusbytrek.com.
Last updated: 1st September 2026